The solution that transforms visitors - anonymous - into customers
Learn how major brands such as Santa Lolla, Adcos and Pneu Store have boosted e-commerce sales with personalized and segmented communicationsSanta Lolla, Adcos e Pneu Store têm impulsionado as vendas no e-commerce com comunicações personalizadas e segmentadas
Turn your visits into sales
Reduce cart abandonment and increase the conversion rate of your e-commerce.
Artificial Intelligence
Collect precious data about the browsing and buying behavior of users who visit your e-commerce.
Precise segmentation
Create personalized campaigns, making them more efficient and engaging customers via WhatsApp, email, or SMS.
Discover the main features of CRMBack
Real-time behavioral data mapping, identifying buying opportunities
Integration with WhatsApp, placing personalized notifications on the channel with +80% opening
Simple business model: e-commerce pays a% of what the sales increase (CPA) tool.
Discover other modules designed to boost your sales
Member Get Member
Turn your customers into promoters of your brand. And the best: everything via WhatsApp.
Mass reactivation
Reactivate the interest of customers who have already purchased from the brand using criteria such as frequency, frequency, and amount spent.
Cashback
Get your customer back for a new purchase in less time and increase your sales by up to 20% in 100 days.
Subsidized NPS
Ensure a deeper understanding of your customer satisfaction and identify opportunities to improve your brand.
Last Chance
Encourage omnichannel by converting a brick-and-mortar voucher about to expire into an online purchase.
CRMbonus Stories
Get inspired by CRMbonus customer success stories and learn how we've helped major retailers to grow even more
In one year the brand attracted 1,700 new customers
"A CRMBonus veio de uma maneira muito positiva, que é fazer esse cliente retornar na loja e aí sim você ter um desconto para essa recompra"
R$ 30 million in incremental revenue in 2024
"O cliente gosta de ser mimado.
Não mimou, perdeu"
100,000 customers returned for a new purchase, increasing revenue by 11%
“É uma solução vantajosa para o cliente e um motivo claro para que ele volte às lojas em um curto espaço de tempo”
Giftback was responsible for 12% of sales, recovering 20,000 customers, in 2023
“Fomos uma das primeiras empresas a implementar o CRMBonus em todas as lojas. O processo foi fácil, rápido e efetivo.”
R$ 15 million in incremental revenue between January and August 2024
“Você cria um relacionamento mais estreito com o seu cliente; antigamente a gente não tinha tantas ferramentas estruturadas para atuar nisso”
Inspiring stories
Success stories
Como integrar serviços financeiros ao dia a dia dos clientes
Do crédito na loja a empréstimos, seguros e contas digitais, incorporar serviços financeiros traz grandes vantagens para o varejo
Talk to an expert
FAQs
What is CRMBonus's CRMBack?
CRMBack is an advanced solution for recovering abandoned customers and carts. It uses data intelligence to identify consumers - including anonymous ones - who visited e-commerce or interacted with the brand but did not complete the purchase, allowing strategic actions to reverse these losses and increase conversion.
How does CRMBack work in practice?
CRMBack captures data from unlogged in users, identifies browsing behaviors, and allows personalized stimuli to be sent via WhatsApp, SMS, and email marketing. The solution makes it possible to reactivate customers through segmented offers, ensuring a higher conversion rate.
What are the benefits of CRMBack for retail?
Increase conversion by reducing funnel losses, recover inactive customers with incentives to repurchase, use intelligent segmentation for personalized campaigns, integrate channels such as WhatsApp, SMS and email, and track everything in real time with performance metrics.
How does CRMBack help with the recovery of abandoned carts?
The solution detects abandoned carts in e-commerce and automatically activates recovery campaigns, sending personalized messages with incentives, such as exclusive discounts or reminders about the products left in the cart by users - including anonymous ones.
What are the customer recovery rates with CRMBack?
The results vary according to the strategy applied, but brands that use CRMBack have already registered up to 12% conversion among reactivated customers and an increase of 20% in the average repurchase ticket.
Is CRMBack integrated with other CRM tools?
Yes! CRMBack easily integrates with e-commerce platforms, ERPs, and other CRM solutions, ensuring that all customer data is unified and used strategically.
How long does it take to implement CRMBack?
The implementation of CRMBack is agile and can be done in a few days, depending on the complexity of the integration with the e-commerce or brand system.
Is CRMBack available for any type of business?
Yes! CRMBack is highly scalable and can be used by fashion brands, cosmetics, footwear, decoration, services and various retail segments that wish to recover customers and increase their sales.
How can I hire CRMBack for my company?
To implement CRMBack, contact the CRMbonus team and request a personalized demo to understand how the solution can positively impact your business and make you sell more.
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